Naruva vs Chatbase
Both let you train an AI chatbot on your own content and put it on your website. They differ a lot on price, and on how much else comes in the box.
The short answer
If you want a chatbot that answers questions from your documents and nothing else, Naruva does that for much less: $19/month for 1,000 AI replies with no Naruva branding, against $40/month for 700 credits on Chatbase with branding removal as a $99/month add-on. If you need live-chat handoff to a human, integrations like Slack, WhatsApp or Zendesk, or your pick of AI model, Chatbase has them and Naruva doesn't.
What you'd pay each month
Published list prices, assuming about 3 AI replies per conversation. Your own numbers will vary — run them in the cost calculator.
| AI conversations / month | Naruva | Chatbase |
|---|---|---|
| 50 | $19/mo Basic | $40/mo Hobby — 700 credits; premium models use 2–5 credits per reply |
| 300 | $19/mo Basic | $150/mo Standard — 4,000 credits; premium models use 2–5 credits per reply |
| 3,000 | $49/mo Pro | $500/mo Pro — 15,000 credits; premium models use 2–5 credits per reply |
Sources: Naruva pricing, Chatbase pricing, checked September 2026. Vendors change prices; check their page before you buy.
Feature by feature
| Feature | Naruva | Chatbase |
|---|---|---|
| Free plan | 50 AI replies/month | 50 credits/month |
| Entry paid plan | $19/mo — 1,000 replies | $40/mo — 700 credits |
| Remove branding | Included from Basic | $99/mo add-on |
| Train on files (PDF, Word, Excel, CSV, TXT) | Yes | Yes |
| Import a web page | One page at a time | Whole-site crawl |
| Answers only from your content by default | Yes | Configurable |
| Conversation history & analytics | Yes | Yes |
| Chatbots included | 1 on Basic, 5 on Pro | 1, then $25/mo each |
| Choice of AI model | No | Yes |
| Live chat handoff to a human | No | Standard plan ($150/mo) |
| Integrations (Slack, WhatsApp, Stripe, Zendesk…) | No | Yes |
| Lead capture forms | No | Yes |
Which one fits you
Choose Naruva if…
- You mainly need your website to answer customer questions from your own documents.
- You want a predictable flat price — one AI reply is one message, whatever model runs it.
- You don't want to pay extra to remove someone else's logo from your site.
- You'd rather have a bot that says "I don't have that information" than one that improvises.
Choose Chatbase if…
- You need conversations handed to a human agent in live chat.
- You want the bot inside Slack, WhatsApp, Messenger or your helpdesk, not just on your website.
- You need the bot to take actions — collect leads, look up orders, book meetings.
- You want to choose between AI models.
Common questions
- Is Naruva cheaper than Chatbase?
- At the same volume, usually yes. Naruva's Basic plan is $19/month for 1,000 AI replies and includes branding removal. Chatbase's Hobby plan is $40/month for 700 message credits, and removing branding is a $99/month add-on. Chatbase credits can also cost 2–5 per reply on premium models.
- What's the difference between a Naruva message and a Chatbase credit?
- A Naruva message is one AI reply, always. A Chatbase message credit is about one reply on standard models, but premium models use more — roughly 2 credits for GPT-class and Gemini Pro models and 3 or more for Claude models — so the same credit allowance covers fewer replies.
- Can I switch from Chatbase to Naruva?
- Yes. Upload the same documents you trained Chatbase on (PDF, Word, Excel, CSV or text), customize the bot, and replace the Chatbase embed snippet on your site with Naruva's. There's no data to migrate beyond your source documents.
- Does Naruva have live chat or human handoff?
- No. Naruva is an AI chatbot that answers from your content. If a visitor needs a person, the bot tells them to contact your team. If live human handoff is a must, Chatbase's Standard plan or a live-chat tool like Tidio is a better fit.
Try Naruva free before you decide.
50 AI replies a month on the free plan. No credit card.