Naruva vs Tidio
Tidio is a live-chat and helpdesk tool with an AI agent (Lyro) sold as an add-on. Naruva is an AI chatbot and nothing else. Which is better depends on whether you have people to answer chats.
The short answer
If you have staff answering chats and want AI to help them, Tidio is built for that — shared inbox, ticketing, human handoff, native Shopify and WordPress apps. If nobody is staffing chat and you just want your website to answer questions from your documents, Naruva is simpler and cheaper: AI is included in every plan, from $19/month for 1,000 replies, while Tidio's Lyro AI starts at $39/month for 50 conversations on top of a Tidio plan.
What you'd pay each month
Published list prices, assuming about 3 AI replies per conversation. Your own numbers will vary — run them in the cost calculator.
| AI conversations / month | Naruva | Tidio |
|---|---|---|
| 50 | $19/mo Basic | $68/mo Starter + Lyro AI — Lyro add-on covers 50 AI conversations |
| 300 | $19/mo Basic | Not published Starter + Lyro AI — Lyro tiers above 50 conversations aren't published |
| 3,000 | $49/mo Pro | Not published Starter + Lyro AI — Lyro tiers above 50 conversations aren't published |
Sources: Naruva pricing, Tidio pricing, checked September 2026. Vendors change prices; check their page before you buy.
Feature by feature
| Feature | Naruva | Tidio |
|---|---|---|
| AI answers from your content | Included in every plan | Lyro add-on, from $39/mo |
| Free plan AI | 50 replies every month | 50 Lyro conversations, one-time |
| Live chat with human agents | No | Yes |
| Shared inbox & ticketing | No | Yes |
| AI hands off to a human | No | Yes |
| Native Shopify / WordPress apps | Paste-in snippet | Yes |
| Automation flows | No | Flows add-on |
| Answers only from your content by default | Yes | Yes |
| Conversation history & analytics | Yes | Yes |
| Separate quotas to track | One: AI replies | Chats, Lyro conversations, Flows |
Which one fits you
Choose Naruva if…
- Nobody is sitting on live chat — you want the website to answer on its own.
- You want AI included in the price, not billed as a separate add-on.
- You want one number to watch instead of three separate quotas.
- You'd like to be live in minutes by pasting one snippet.
Choose Tidio if…
- You have people answering chats and want AI to take the first pass.
- You need a shared inbox, ticketing, or email and social channels in one place.
- You want a native Shopify app with order lookups.
- You want visitor tracking and automated sales flows.
Common questions
- How much does Tidio's AI chatbot actually cost?
- Tidio's Lyro AI is an add-on that starts at $39/month (monthly billing) for 50 AI conversations, on top of a Tidio plan — Starter is $29/month. Tidio doesn't publish the prices of higher Lyro tiers on its pricing page. On Naruva, AI is the whole product and included in every plan: $19/month covers 1,000 AI replies.
- Is Naruva a live chat tool like Tidio?
- No. Naruva doesn't have a live-chat inbox or human agents. It's an AI chatbot trained on your documents that answers visitors on its own, 24/7. If you need people to take over conversations, Tidio is the better fit.
- Does Naruva work on Shopify and WordPress like Tidio?
- Yes, by pasting an embed snippet into your theme — there's no app to install. We have step-by-step guides for Shopify, WordPress, Wix and Squarespace on our blog. Tidio's native apps go further on Shopify, for example looking up orders.
- Can I use both?
- You could, but two chat widgets on one site confuses visitors. Most small businesses pick one: Tidio if they staff chat, Naruva if they want the website to answer by itself.
Try Naruva free before you decide.
50 AI replies a month on the free plan. No credit card.