Answer patient questions without tying up the front desk.
Do you take my insurance? What should I bring to my first visit? Are you open Saturday? Your front desk answers these all day, while the phone keeps ringing. Train Naruva on your practice information and your website answers them around the clock.
Benefits
Why teams use Naruva
Practice information, not medical advice
The bot answers only from the documents you give it — hours, locations, insurance accepted, services, new-patient steps — and declines anything else, including questions about symptoms or treatment.
A calmer front desk
Routine questions get answered on the website, so staff spend less time on the phone and more with the patients in front of them.
New patients arrive prepared
Put your new-patient checklist and forms link in your documents, and the bot tells people what to bring and where to find the paperwork.
Example
What it looks like for a clinic
Picture a two-location physical therapy practice. Most calls are about insurance networks, whether a referral is needed, Saturday hours, and what to wear to the first session. They upload an insurance list, a new-patient guide, and a location and hours sheet. The bot answers those questions on the website at any time and links to the booking page. Asked whether a knee pain sounds serious, it says it doesn't have that information and to contact the clinic directly — it only repeats what the practice wrote.
Setup
How to get started
- 1
Sign up free — no credit card needed.
- 2
Upload public practice information only: hours, locations, insurance accepted, services, new-patient instructions. Never upload patient records or health information.
- 3
Add your booking link and phone number, and a line telling visitors to call for anything medical or urgent.
- 4
Test it with the questions your front desk hears most, then turn it public.
- 5
Paste the snippet into your website.
Give your front desk time back.
Free to start. No credit card. Live on your site in 2 minutes.